Shopping guide

◼︎ After receiving your order, we will send you an order confirmation email.

◼︎ Payment method

Follow the screen when ordering

Credit (one-time payment only) / offline payment (cash on delivery)

Please choose from.

1: Credit (free of charge)

* Cannot be divided

You can use credit card payment according to the screen.

It will be shipped within 3 business days after payment is confirmed.

List of credit cards that can be traded

 

 

 

 

 

 

 

2: Cash on delivery (free of charge)

You can choose cash or credit when you receive the item.

Click here for Yamato Transport's credit split

◼︎ About shipping

Due to the increase in shipping charges, the shipping fee will be changed from 2021.

Thank you for your understanding.

Shipping costs vary depending on the size of each item.

Free shipping on purchases of 30,000 yen or more excluding tax.

◼︎ This site is only available in Japan.

About returns and exchanges:

1. If the purchased product is defective

Our shop strives for polite delivery,

In the unlikely event that the product you purchased is defective,

We will check the defective part with a photo, and promptly replace or refund.

We will process it.

<< Procedure >>

● Please contact info_jine@cido-ltd.co.jp within one week after the item arrives.

At that time, please attach your name / payment method / purchased product name / photo of the defective part.

● After confirming the photo, we will inform you of the return address from here.

We will bear the return shipping fee. We apologize for the inconvenience, but please return it by cash on delivery.

● The replacement product will be shipped after confirming the returned product.

* If the product is out of stock, we will refund it.

<< About refund >>

After confirming the returned product, we will process the refund within 7 business days.

● Credit

We will cancel the payment.

Depending on the card company, refunds may take some time

Please note that the same amount may be refunded once it has been withdrawn.

● Cash on delivery

We will refund the money to the account specified by the customer by bank transfer.

2. In the following cases, returns and exchanges are not possible.

* Please refrain from returning or exchanging SALE items or one item.

● Returns and exchanges due to customer's convenience (size does not fit, image is different, order is wrong, etc.)

Please note that we do not accept any.

● Loss of products, tags, and accessories that give a feeling of use,

We cannot accept products that are damaged or dirty by the customer.

● Returns and exchanges of products purchased from sites other than this site are accepted.

It cannot be accepted on this site.

Please contact the store where you purchased the product.

Unknown address, long-term absence :

We do not accept reshipments due to reasons such as unknown address or long absence.

If the item is returned to us, we will cancel it.

If you would like a canceled item, please order again.

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